NexyFab · Refunds & Cancellations

Refund & Cancellation Policy

How refunds and cancellations work for subscriptions, orders, and fees.
For penalties and stage-specific rules, please also read our Terms of Use.

1. General principles

Payments are processed via providers such as Toss Payments (KR), Stripe, or Airwallex; card issuer or PSP timelines may apply.
If this page conflicts with the Terms of Use, the Terms of Use prevail.

You may cancel your subscription from your account billing area; access continues until the end of the paid period.
If you have not used the service within 7 days of the subscription charge, you may request a full refund by email (nexyfab@nexysys.com). Refunds may not be available after that window.
Annual or promotional plans may be recalculated if a refund voids a discount.

For eligible paid orders, you may submit a refund request from the order detail page.
We typically review within 1–3 business days; eligibility and amount depend on order status and progress.
In principle, a full refund may be available before manufacturing has substantially started; after the partner begins production, cancellations for simple change of mind may be restricted due to custom work. Please review quotes and order details before paying.
Amounts or disputes governed by a direct contract between you and a manufacturer are primarily resolved between the parties.

Matching fees and brokerage are governed by Article 8 of the Terms of Use and the project stage.
No-Risk matching refunds, if applicable, follow the Terms of Use and any separate notices.

Unless a different validity period is stated on a specific quote, quotes are generally valid for 7 days from the issue date.
After expiry, please submit a new RFQ; amounts may change due to materials, FX, and other factors.

For refund or cancellation questions, email us and we will respond on business days.